Construction has started on new ticket counters at Billings Logan International Airport, marking the latest phase of investment in the terminal's passenger-processing infrastructure.

The project targets the airline ticketing area, the first point of contact between departing passengers and their carriers. Airport operator City of Billings has launched the build as the facility works to keep pace with passenger demand across its network of regional and mainline services.

What does the work involve?

Crews are constructing new counters in the ticketing lobby. The work follows a pattern seen at mid-sized US airports, where original check-in layouts — designed around legacy carrier configurations — no longer match current airline staffing models, self-service bag-drop adoption, and peak-hour passenger flows.

For airlines serving Billings, the construction period means constrained counter availability during the build. For the airport, a modernized ticketing hall adds capacity and flexibility to accommodate schedule growth without further structural change.

Why does it matter for the network?

Billings Logan is the primary commercial aviation gateway for southern and eastern Montana. Check-in infrastructure is a fixed constraint on how many departing passengers an airport can process in a morning bank; new counters directly raise that ceiling.

Terminal work of this type typically proceeds in phases so that every airline retains operational counters throughout construction, keeping departure banks and crew scheduling unaffected.

What comes next?

Airport officials have not yet announced a completion date for the counters. Travelers should expect construction activity in the ticketing lobby until the project concludes, with the airport advising passengers to allow extra time at check-in during the work.

The new counters will position Billings Logan to handle future carrier additions and schedule expansion as Montana air travel demand continues to recover from pandemic-era lows.